Privacy Policy

Effective Date: 1st july 2025

At Fitway , we are committed to protecting your privacy. This policy explains what information we collect, how we use it, and how we keep it safe.

1. Information We Collect

Personal details such as your full name, email address, and phone number
Mailing or residential address provided during sign-up or communication
Location data, if permitted, to enhance your local experience
Your preferences and interests related to fitness and wellness
Fitness-related data such as workout history, goals, schedules, and body metrics
A facial image used to generate a unique “Facial Geometry” for faster check-ins (only if you opt-in)
Your original facial photo is automatically deleted after processing and can be removed upon request
Technical information such as IP address, browser version, and device type
Activity data including pages visited and interactions on our platform, collected via cookies or similar technologies

To provide and improve our SaaS solutions for gyms and fitness centers
To manage user accounts and offer customer support
To process payments securely using third-party providers (e.g., Stripe, Razorpay)
To send notifications via email/SMS (e.g., SendGrid, SMS Gateway Center)
For marketing and lead capture through platforms like Meta (Facebook)
To improve features like faster check-ins using facial data analysis
Note: We do not sell or share your personal data for profit

All data is stored securely on servers located in India
Encryption, SSL technology, and malware scanning are used to protect your data
No method of online transmission or storage is 100% secure, but we follow best practices

Payment Processing: Stripe, Razorpa
Email & SMS Notifications: SendGrid, SMS Gateway Center
Marketing & Lead Capture: Meta
These services are only allowed to access your data for necessary tasks and cannot misuse or share it

You can access your personal data and request corrections
You may delete your account anytime via user settings
Upon deletion, data is removed from active systems (some data may be kept for legal reasons)
You can request deletion of your facial recognition data anytime via settings

We do not use misleading email subjects or addresses
All marketing emails are clearly identified
Our business address is included in all emails
You can unsubscribe via a link in each email or by contacting us at info@thefitway.io

203, 2nd Floor, ELITE PREMIO
Nagar, Balewadi Gaon, Baner
Pune, Maharashtra – 411045