Privacy Policy

Effective Date: 19th Oct, 2024

FitPhilia Solutions Private Limited (“we,” “our,” “us”) is committed to protecting the privacy of our users (“you,” “your”). This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information (PII)

When ordering or registering on our platform, as appropriate, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Location
  • Interests
  • Fitness-related data (e.g., workout schedules, membership information, health metrics)

Personally Identifiable Information (PII) refers to information that can identify or locate an individual, either on its own or when combined with other data.

1.2 Face Data (Optional)

For users opting into our facial recognition service (e.g., for fast check-ins), we collect:

  • A photo provided by the attendee to create a unique “Facial Geometry"
  • The original photo is discarded after the Facial Geometry is created, which is securely stored and can be deleted upon request.

1.3 Automatic Data Collection

We may also collect non-personal information through the use of cookies or similar technologies, such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our platform

2. How We Use Your Data

We use the data we collect for the following purposes:

  • To provide and improve our SaaS solutions for gyms and fitness centers
  • To manage user accounts and provide customer support
  • To process payments securely via third-party payment processors (e.g., Stripe, Razorpay)
  • To send notifications via email or SMS using third-party providers (e.g., SendGrid, SMS Gateway Center)
  • For lead capture and marketing integrations through platforms like Meta (formerly Facebook)
  • To improve services (e.g., analyzing facial geometry for faster check-ins)

Note: We do not sell or use your personal fitness data for profit. Your data is used solely to deliver and enhance our services.


3. Data Storage and Security

All personal and fitness data is securely stored on servers located in India. We use encryption and other security measures such as Secure Socket Layer (SSL) technology and malware scanning to protect your information from unauthorized access or disclosure.

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.


4. Third-Party Services

We may share your data with third-party providers integrated into our platform for specific services:

  • Payment Processing: Stripe, Razorpay
  • Email & SMS Notifications: SendGrid, SMS Gateway Center
  • Marketing & Lead Capture: Meta

These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes. We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties.


5. User Rights

5.1 Access and Correction

You have the right to access the personal data we hold about you and request corrections if any information is inaccurate or incomplete.

5.2 Deactivation and Deletion

You may deactivate your account or request the deletion of your profile at any time through the user settings in the platform. Upon deactivation, all personal data will be removed from our active databases. Some data may be retained for legal or operational purposes.

5.3 Face Data Deletion

Users who have opted into our facial recognition service can request to delete their Facial Geometry data at any time through the user settings.


6. Cookies and Tracking Technologies

We use cookies to:

  • Enhance user experience
  • Track website performance and usage patterns
  • Help remember and process items in your shopping cart
  • Understand and save user preferences for future visits

You can choose to block or delete cookies through your browser settings. However, some features of our platform may not function properly without cookies.


7. CAN-SPAM Compliance

We comply with the CAN-SPAM Act and agree to the following:

  • Not use false or misleading email addresses or subjects
  • Identify messages as advertisements, where applicable
  • Include the physical address of our business in communications
  • Allow users to unsubscribe easily from future emails by following the link provided in each email

If you wish to unsubscribe from receiving emails, you can also contact us at info@thefitway.io


8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Effective Date” at the top. We encourage you to review this policy periodically to stay informed of how we are protecting your information.


9. Contact Us:

If there are any questions regarding this privacy policy, you may contact us using the information below.

MARKETING OFFICE

FitPhilia Solutions Private Limited
B1/304, 2nd Floor, Laram Center
MA Road, Opp Andheri Railway Station
Andheri West, Mumbai - 400058
Tel : +91-7829117991
Email: info@thefitway.io